Event cancellation
If an event is cancelled, buyers should receive clear instructions from the organiser or Local Tickets support about ticket status, refunds and next steps.
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Refunds
Refund and cancellation wording must be approved before live paid checkout. This foundation records the policy areas Local Tickets needs to cover for buyers, organisers and staff support workflows.
If an event is cancelled, buyers should receive clear instructions from the organiser or Local Tickets support about ticket status, refunds and next steps.
Material changes such as date, time, venue, accessibility, lineup or seating changes need a controlled workflow, buyer communication and support history.
The launch policy should confirm whether buyers can request refunds directly through Local Tickets, through organisers or through both routes.
The final policy must confirm how Local Tickets platform fees, payment-processing fees, charity discounts, merchandise charges and postage charges are treated during full or partial refunds.
Payment-provider dispute handling, evidence requirements, organiser responsibilities and staff permissions need to be confirmed with the selected provider before launch.
Refund, cancellation, buyer-email correction, support-note and ticket-resend actions should be permissioned and audit logged.